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Privacy & Cookie Policy

All Creatures Animal Services Privacy Policy


All Creatures Animal Services is committed to preserving the privacy of all customers and website visitors


By engaging in services with All Creatures Animal Services you consent to the collection, use and transfer of your information, including data, under the terms of this policy. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

Who is the Data controller?

All Creatures Animal Services is the data controller. All Creatures Animal Services collects data as outlined in this statement for work served to clients of All Creatures Animal Services to deliver goods and services direct to clients.

All Creatures Animal Services can be commissioned to work on behalf of its clients Client(s).

Who are the Data Processors?

Hubspoke Marketing Ltd will be the data processor working under instruction from All Creatures Animal Services to deliver goods and services.

What Personal Data do we Collect?

We collect the following personal data directly:


Email Address

Place of work such

Address details

Phone numbers

Staff information

Password information for accounts



Pet information

Details regarding access to homes




We collect the following personal data to tailor and measure our service through the use of monitoring using tools such as Google Analytics:

  • IP Address
  • User Behaviour
  • Visitor time
  • Device
  • Operating system
  • User Acquisition
  • User Referrals


Additional Personal Data we may indirectly through our clients:

Clients may pass data in order for us to carry out services on their behalf.

  • Names
  • Addresses
  • Staff names
  • Job Roles
  • Email Addresses
  • Post code data
  • Images
  • Video
  • Email address
  • Documentation featuring the above personal details


For What Purposes are Personal Data Being Process and What is the Legal Basis for this?


All Creatures Animal Services collects and stores data in accordance with the Data Protection Act and General Data Protection Regulation. All personal information will be stored securely and will not be shared, sold or rented to any other organisations or individuals without your permission unless required to do so by law enforcement agencies.

All Creatures Animal Services will process data on to forms of legal basis consisting of Contracted legal basis for work undertaken for clients they work for and Consent for additional marketing and communications.

You can opt in to be contacted with additional marketing and communications and you can unsubscribe from these additional communications at any time by contacting emailing or using the unsubscribe functionality if available.


All of the above information will be held securely and in accordance with this privacy policy. You can request for any information we hold in relation to yourself by contacting



Who is the Personal Data going to be shared with?

The personal data will only be used for internal purposes for All Creatures Animal Services to undertake work for our clients. Whilst we don’t share personal data for use by other parties without your expressed permission we do use 3rd party providers such as Hubspoke Marketing Ltd to deliver our services.

Website Hosting

Our website Hosting services are Hosted with Heart Internet – a UK based hosting provider, we will use Heart Internet to deliver our web services on your behalf..

Delivery of Goods

Personal data such as name and address maybe passed on to third party suppliers for purposes such as delivery of goods and resources.

Will my data be transferred out of the EU and if so will it be safe?


All Creatures Animal services website is hosted on UK Servers.


How long is my data going to be held?

Personal data will only be held for as long as necessary for us to be able to deliver our goods and services. Data on concluded projects will be held for 2 years. We will hold financial, customer and other company information that will be required and review our business and report on finances to bodies such as HMRC and Companies House for a minimum of 6 years.




Will I be subject to automatic decision making?

All Creatures Animal Services does not use currently use automated decision making. If this changes the policy will be updated.


What rights do I have in respect of the personal data you hold about me?

You can request a record of all the personal data that All Creatures Animal Services holds on you. Requests by email to:


The GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.




What happens if I don’t provide my information? (where personal data is obtained from the individual)

If you do not provide personal data to All Creatures Animal Services, All Creatures Animal Services may not be able to deliver the requested goods and services.

Who can I complain to if I feel my rights are being violated?

If you are concerned that your rights have been violated, you can complain to All Creatures Animal Services via email: Or you can contact the Information Commissioner’s Office

I didn’t give you my personal data, so what is the source and what type of personal data are you processing?

Data maybe provided by a client to All Creatures Animal Services in order for All Creatures Animal Services to deliver goods and services on behalf of the client. All Creatures Animal Services may process personal information such as name, contact details. This will be done in accordance with the Client of All Creatures Animal Services. In this role All Creatures Animal Services is the Data Processor processing the information on behalf of the client(s) who is the Data Controller.


Any changes to our privacy and data protection policies in the future will be posted to the online application and, where appropriate, through e-mail notification


Cookie Policy
When you use our website, a text file called a 'cookie' is placed in a directory on your computer. This file is passed through to our web server. By accepting our Cookie Notice upon arriving on our site you are consenting to cookies being place on your site. Cookies allow websites to remember your preferences, Cookies can be sessional (they only last for the time you are on the website) or persistent (they last for a certain length of time) The cookies that we use cannot harm your computer in any way or give away any of your personal information.
We user cookies to monitor website user behaviour through the use of Google Analytics, including how you found our website, the pages you visit, the time spent on those pages and your interaction with our website.IP Addresses are also collected as part of Google Analytics. Facebook Pixel. We may use a Facebook Pixel to monitor site visitors site usage, with Facebook integration this is used to track the flow of traffic from Facebook and visitors interactions with our site. We  may also use this information to tailor our services to site visitors and advertising. Further information can be found for cookie settings on different browsers can be found at
Internet Explorer:
Google Chrome: